Learn how your personal data is collected, stored, and used at casinogames. We believe you own your data — we're simply its guardians.
The core pillars of data protection at casinogames
Every transaction and data transfer is protected by bank-grade SSL 256-bit encryption. No third party can intercept or read your information in transit.
All casinogames data is stored encrypted on internationally certified servers. Multi-layer firewalls are in place to prevent unauthorized access.
A copy of your national ID or passport is used solely for age and identity verification. This information is never sold or shared with third parties.
Casinogames never sells member data to third parties and does not share any information with advertising companies.
Enabling 2FA on your account adds a second step to the login process. Even if your password is compromised, your account stays protected.
View, correct, download, or request deletion of your data — you can do it yourself from your account or by reaching out to support.
By using casinogames.express, you are considered to have agreed to this Privacy Policy. If you have any questions, reach out to us via live chat.
Casinogames collects information in two ways — what you provide directly, and what is generated automatically as you use the platform.
Information You Provide Directly:
Automatically collected data:
Casinogames collects data only for specific, legitimate purposes. Each purpose is clearly outlined below:
Service Delivery: For account management, betting services, payment processing, and customer support.
Identity Verification: KYC information is required to verify your age and comply with anti-money laundering regulations.
Security Assurance: To detect fraud and prevent account hacking.
Platform Development: To understand which features are used most and where issues may exist.
Marketing (with consent only): Promotional notifications are only sent if you have opted in to marketing emails. You can unsubscribe at any time.
Casinogames employs multiple layers of technical measures to protect your data:
Casinogames never sells members' personal data or shares it with third parties for advertising purposes.
Your data may be shared in the following limited circumstances:
| Recipients | What Information | Why |
|---|---|---|
| Payment Providers (bKash, Nagad) | Mobile number, transaction amounts | For payment processing |
| Game Software Providers | Session token (not your name or personal details) | To ensure game connectivity |
| KYC Verification Service | Copy of Identity Document | For age and identity verification |
| Law Enforcement Agencies | Information Required by Court Order | To meet legal obligations |
| Licensing Authority | As required by regulatory authorities | To maintain our license |
All third-party partners are bound by casinogames' data privacy agreements and may only use your information for the specified purposes.
Casinogames uses cookies to improve the experience for its users. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, security | Deleted at end of session | |
| Remembering language preferences and theme settings | 30 Days | |
| Understanding which pages are visited most | 6 Months |
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the site to stop working properly.
Casinogames believes you are the true owner of your data. That's why we uphold the following rights for you:
You can request to view the information we hold about you — directly through your dashboard or by contacting support.
If any of your details are incorrect, you can request a correction. Contact information can also be updated directly from your dashboard.
You can request a download of your full transaction history, betting records, and account information.
You can request to close your account and have your data deleted — however, certain information may need to be retained to meet legal obligations.
Opting out of marketing communications or disabling analytics cookies — these are entirely your choices.
If you have any concerns about data privacy, you can contact the casinogames Data Privacy Team directly.
To exercise any of these rights, contact us via live chat or email at support@casinogames.express. We typically respond within 72 hours.
Casinogames does not retain member data indefinitely. Each category of information has a defined retention period:
Once the retention period expires, data is securely and permanently deleted — it is not kept in any backup.
Casinogames strictly prohibits providing services to anyone under 18. We never knowingly collect data from minors.
If a minor is found to have registered, their account will be closed immediately and all collected data will be deleted. If you are a parent or guardian and believe your child has created an account, please contact support@casinogames.express right away.
Casinogames may update this Privacy Policy from time to time. When changes are made:
You will be notified in advance by email for any significant changes.
The "Last Updated" date at the top of the page will reflect any changes.
For major changes, you will be notified at least 7 days before they take effect.
Continued use of the platform after a policy update will be considered acceptance of the revised policy.
For any questions, requests, or complaints related to our Privacy Policy:
Email: support@casinogames.express — use "Privacy Request" as the subject line.
Live Chat: Click the chat icon in the bottom corner of the website — get help in Bangla, 24/7.
Response Time: General inquiries within 24 hours, data deletion requests within 72 hours, and complex matters within 7 business days.
It's natural to feel cautious about sharing personal information on online platforms. Many people in Bangladesh still hesitate to submit a copy of their National ID online — and that hesitation is completely understandable. But providing KYC details on casinogames is ultimately there to protect you.
Here is how it works. Say someone obtains your phone number and password and tries to access your account. If they attempt a withdrawal, casinogames will check whether the details provided match the information on file from your KYC. If they do not match, the payment will be blocked. That is the biggest advantage of KYC.
Password security is another area many people overlook. At casinogames, your password is never stored in plain text — it is converted into a complex cryptographic hash before being saved. This means no casinogames employee can ever see your password; only you know it. If anyone asks for your password or requests a reset on your behalf, report it to support immediately, because we will never ask for it.
Marketing emails are a concern for many users. When you register at casinogames, you'll be asked whether you'd like to receive them. Say no and we won't send any. If you change your mind later, you can toggle this on or off from your account settings. Every promotional email also includes an unsubscribe link at the bottom — one click and all marketing emails stop.
Cookies are worth addressing because there are a lot of misconceptions around them. Cookies are not viruses or anything harmful. Without essential cookies, you simply wouldn't be able to log in to casinogames — they're what remembers that you're signed in. Analytical cookies help us see which pages get the most traffic and where issues arise, so we can improve the site. None of these cookies can identify you personally.
A common question we get is about IP address collection. We collect it primarily for security reasons. If an unusual or unrecognized IP attempts to log in to your account, the account is automatically locked and you are notified. It also helps us protect the platform against multiple accounts being created from the same IP.
Finally, let's talk about data deletion. Many people assume that once they share information with a site, it stays there forever. At casinogames, you can close your account and request that your data be deleted. However, transaction records are legally required to be retained for a set period — not to keep tabs on you, but to comply with international financial regulations. We are upfront about this because transparency is a core principle at casinogames.
Frequently Asked Questions About Privacy & the Platform
Casinogames treats betting as entertainment. The platform is strictly for users aged 18 and above. Deposit limits and self-exclusion options are available to all users.
Read the Responsible Gaming Guidelines →